Frequently Asked Questions
What are your office hours?
Our leasing office is open Monday through Friday from 9:00 AM to 5:00 PM and Saturday from 10:00 AM to 5:00 PM. We are closed on Sundays. You can also reach us anytime through the contact form on our website.
How can I contact the leasing office?
You can call our leasing office at (855) 956-5537 or use the contact form on our website. We are always happy to answer questions and schedule a tour.
Do you allow pets?
Yes, pets are welcome upon approval. We allow up to 2 pets per home with a maximum adult weight of 35 pounds, and breed restrictions apply. There is a non-refundable pet fee of $250 per pet, a pet deposit of $250 per pet, and monthly pet rent of $35 per pet.
How do I schedule a tour?
You can schedule a tour by calling us at (855) 956-5537 or by requesting one through our website. We will find a time that works best for you.
How do I apply for an apartment?
You can apply online directly through our website, or contact our leasing office at (855) 956-5537 and our team will guide you through each step of the process.
What is the application fee and what are the qualification requirements?
For current application fees and qualification requirements, including income and credit guidelines, please contact our leasing office at (855) 956-5537.
What lease terms do you offer?
We offer a range of lease terms. Please contact our leasing office at (855) 956-5537 for current availability, pricing, and lease options.
Is a security deposit or renters insurance required?
A security deposit may be required based on your application, and renters insurance may be required. Please contact the leasing office for full details.
What floor plans do you offer and how much is rent?
Pricing varies by floor plan and availability. Please visit our website or contact our leasing office at (855) 956-5537 for current floor plans, pricing, and any move-in specials.
What features do the apartments include?
Our fully remodeled homes feature an in-unit washer and dryer, all-new stainless steel appliances including a dishwasher and garbage disposal, quartz countertops with undermount sinks, new plank flooring, LED light fixtures, faux wood blinds, semi-walk-in closets, central air conditioning and heating, high-speed internet access, and cable-ready connections. Select homes include a private balcony, and smoke-free options are available.
Are utilities included in rent?
For a breakdown of which utilities are included in your rent versus paid separately, please contact our leasing office at (855) 956-5537.
What community amenities do you offer?
Our community features two swimming pools, gas grills, covered parking, guest parking, and beautifully landscaped grounds. We provide on-site and on-call maintenance and part-time courtesy patrol, with easy access to public transportation, the freeway, shopping, and nearby public parks.
Is parking available?
Yes, we offer covered parking and guest parking. Please contact our leasing office at (855) 956-5537 for details.
How do I submit a maintenance request?
Residents can submit maintenance requests through the online resident portal or by contacting the leasing office directly at (855) 956-5537.
Is maintenance available for emergencies?
Our community offers on-site and on-call maintenance. For any maintenance emergency, please contact our leasing office at (855) 956-5537.
Is the community smoke-free?
Smoke-free apartment options are available. Please contact our leasing office at (855) 956-5537 for details on smoke-free homes.
What is your guest and occupancy policy?
Residents are welcome to have guests. Please review your lease agreement or contact the leasing office for specific guest and occupancy guidelines.
Where is the community located?
Palms on 2nd is located at 5201 East 2nd Street, Tucson, AZ 85711, with convenient access to shopping, public parks, public transportation, and the freeway.